Shipping and Returns

Shipping Information


We use the Smartpost delivery service to ensure your products reach you quickly and safely.

Countries We Ship To:

  • Estonia
  • Latvia
  • Lithuania


Delivery Times:


Delivery times are typically within 5 days. Please note that delivery times may vary depending on the destination and local conditions.

Track Your Order:


You can track your order using the Smartpost tracking service. Please visit the Order Tracking Page and enter your tracking number to see the status of your delivery.


Returns Policy


We aim to ensure that you are completely satisfied with your purchase. However, if you need to return an item, please review our returns policy below.

Return Conditions:

  • Items must be returned within 14 days of receipt.
  • Products must be unopened and in their original packaging.
  • Please include the original receipt or proof of purchase.


How to Return an Item:


To return an item, please contact our customer service team at info@neera.ee to initiate the return process. Once your return is approved, you will receive further instructions on how to send your item back to us.

Refunds:


Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow a few days for the refund to be processed and appear in your account.

Exchanges:


If you would like to exchange an item, please contact us at info@neera.ee. Exchanges are subject to product availability.

For any questions or concerns regarding shipping and returns, please contact our customer service team. We are here to assist you and ensure your experience with us is a positive one.