{"id":61,"date":"2024-08-28T14:41:37","date_gmt":"2024-08-28T11:41:37","guid":{"rendered":"https:\/\/neera-shop.ru\/ee\/?page_id=61"},"modified":"2025-04-28T14:53:48","modified_gmt":"2025-04-28T11:53:48","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/neera.ee\/en\/terms-of-use\/","title":{"rendered":"Terms of Use"},"content":{"rendered":"

Terms of Use<\/h1>

Please carefully read the terms described below, as they constitute a Sales Agreement between you and the sole proprietor “Clearer OU” (Reg nr : 11388881) who is the owner of the website www.neera.ee. By accepting these terms, you acquire certain rights and obligations subject to the rules listed below.

This User Agreement defines and regulates the relationship between the sole proprietor “Clearer OU” hereinafter referred to as the Seller, and any customer who wishes to use the offered services, hereinafter referred to as the Buyer.

The Buyer expresses their consent to the User Agreement by checking the box “I agree with terms of use” in the electronic application form and clicking the corresponding virtual button. By submitting this application, the Buyer confirms that they agree with the terms of the User Agreement, unconditionally accept them, and commit to adhering to them.

The sole proprietor “Clearer OU” reserves the right to make changes and\/or additions to the terms of this User Agreement at any time; all changes will be published on this website.

<\/p>

Terms and Definitions:<\/h2>


When interpreting and applying the terms of this User Agreement, the following terms and definitions shall have the following meanings:

<\/p>

  1. neera.ee:<\/strong> An e-commerce website, a virtual information resource on the Internet for the sale, ordering, and delivery of goods offered on it.<\/li>\n\n
  2. To gain the right to make valid purchase orders for the goods offered on the website, the Buyer must properly fill out the electronic registration form posted on neera.ee and confirm their agreement with the terms of this User Agreement by checking the box “Agree with the terms of the User Agreement” and clicking the corresponding virtual button.<\/li>\n\n
  3. For each individual purchase order, a separate Agreement is concluded between the Buyer and the Seller based on this User Agreement. All rights and obligations of the Parties under this User Agreement arise separately for each Agreement.<\/li>\n\n
  4. A detailed description of the goods offered on neera.ee is posted on the website.<\/li>\n\n
  5. The description and price of the product published on the website neera.ee , are a public offer in accordance with the Estonian Civil Code Act<\/li>\n\n
  6. The purchase of goods on neera.ee is considered confirmed after clicking the “Place Order” button; from this moment, the Sales Agreement between the Parties is considered concluded.<\/li>\n\n
  7. If the address and\/or phone number provided are incorrect when placing an order, the Seller’s obligation to conclude an Agreement with the Buyer and fulfill the order is not considered to have arisen.<\/li>\n\n
  8. The prices and delivery conditions of the goods are indicated on neera.ee.<\/li>\n\n
  9. The cost of goods and related delivery expenses may be paid in cash upon receipt of the goods by the Buyer or a third party on behalf of the Buyer.<\/li><\/ol>


    <\/p>

    Rights and Obligations of the Seller:

    <\/h2>
    1. To change prices, payment, and delivery methods.<\/li>\n\n
    2. To transfer the ordered goods to the ownership of the Buyer.<\/li>\n\n
    3. To deliver the ordered goods on time.<\/li>\n\n
    4. To ensure compliance with their obligations.<\/li><\/ol>


      Rights and Obligations of the Buyer:

      <\/h2>
      1. To provide a complete and valid delivery address and phone number.<\/li>\n\n
      2. To pay for the goods.<\/li>\n\n
      3. To cover delivery expenses, if any.<\/li>\n\n
      4. To ensure that the Seller can transfer the goods to the Buyer.<\/li>\n\n
      5. To accept the goods.<\/li>\n\n
      6. Not to submit false orders or information.<\/li>\n\n
      7. To comply with the laws of Estonia, applicable laws of other countries, this User Agreement, Internet etiquette, moral principles and ethical standards of behavior.<\/li>\n\n
      8. Not to infringe on others’ property or non-property rights.<\/li><\/ol>


        The ordered goods are delivered to the Buyer within the timeframes specified on neera.ee; the delivery period starts from the moment the Agreement is concluded.

        Goods are delivered in packaging appropriate to their type and transportation method. The Seller makes efforts for the fastest possible dispatch of goods.<\/p>


        Transfer of Goods:

        <\/h2>
        1. The goods are transferred to the Buyer or a third party who accepts the goods and confirms receipt on behalf of the Buyer.<\/li>\n\n
        2. In cases described in paragraph 9 of this User Agreement, the goods are transferred to the Buyer or a third party, according to paragraph 14.1, after payment for the order and delivery expenses; in this case, accompanying documents must be signed upon transfer.<\/li><\/ol>


          If the Buyer refuses to accept the order, except in cases described in paragraph 16, the refusal is considered unjustified, and the Buyer must pay for the delivery and return of the goods, as well as compensate the Seller for damages and lost profits, including any additional costs beyond the delivery and return expenses incurred due to the refusal.

          The Buyer has the right to refuse to accept the ordered (requested for purchase) goods upon delivery if any of the following conditions are met:

          <\/p>

          1. The delivered goods clearly do not match those ordered by the Buyer, which can be determined through a standard inspection.<\/li>\n\n
          2. The goods or their packaging were damaged during transportation.<\/li>\n\n
          3. The price to be paid by the Buyer does not match the price specified when the purchase order was placed.<\/li>\n\n
          4. The delivery deadline was not met.<\/li><\/ol>


            After signing the accompanying documents, refusal to accept the goods under the conditions of the previous paragraph is not permitted.

            The Buyer has the right to cancel the concluded Agreement within 7 (seven) days after receiving the goods without being required to pay compensation. In this case, the Buyer must return the goods in the original, unopened packaging, with the integrity intact.<\/p>


            Return of Goods:

            <\/h2>

            The Buyer has the right to return the goods within 14 days from the date of receipt. To return the goods, they must be unopened, in their original packaging, and accompanied by the original receipt or proof of purchase.

            To initiate the return process, the Buyer must contact the Seller’s customer support at info@neera.ee<\/a>. Upon approval of the return, the Buyer will receive instructions on how to send the goods back to the Seller.

            After receiving and inspecting the returned goods, the Seller will notify the Buyer of the status of the refund. If the return is approved, the refund will be processed to the Buyer’s original payment method within a few days.

            If the Buyer wishes to exchange the goods, they should contact the Seller at             info@neera.ee<\/a>. Exchanges are subject to availability.

            For any questions regarding the return or exchange of goods, the Buyer may contact the Seller’s customer support.<\/p>


            Privacy Policy and Terms:

            <\/h2>
            1. The Seller undertakes to take necessary care to protect the personal data of the Buyer that became known when filling out the electronic order form via the website. This obligation does not apply if the Buyer provided incorrect information.<\/li>\n\n
            2. In compliance with applicable laws and the terms of this User Agreement, the Seller has the right to use the Buyer’s personal data solely for the purposes provided in the Agreement.<\/li>\n\n
            3. The Seller has the right to use the Buyer’s personal data to provide goods and\/or services to the Buyer, for promotions, sending congratulatory messages, prize draws, inquiries, statistical and other lawful purposes, except in cases where the Buyer explicitly expresses their disagreement by sending an email to the following address: info@neera.ee<\/a><\/li>\n\n
            4. The list of possible uses of personal data in paragraph 19.3 is not exhaustive or mandatory for the Seller. Any other purposes for which personal data may be used must comply with applicable laws.<\/li><\/ol>


              The Seller undertakes not to disclose the personal data obtained through the Buyer’s orders to third parties\u2014government authorities, trading organizations, individuals, or others\u2014except in the following cases:

              <\/p>

              1. The Buyer has given explicit consent.<\/li>\n\n
              2. The information is requested by a government authority or official with the legal right to demand and collect such information.<\/li>\n\n
              3. The law requires the Seller to provide the data to third parties.<\/li><\/ol>


                The Seller is not responsible for the non-fulfillment of obligations under this Agreement in the event of force majeure, accidental events, problems with the global Internet network, and the provision of services beyond the Seller’s control.

                The written form of communication between the Parties is considered observed when sending emails, clicking a button on the website that contains information filled out by the Buyer, or checking the appropriate box on neera.ee, and similar actions, as the Buyer’s expression of will is recorded in such a way that it can be technically reproduced.

                The Parties to this User Agreement declare that the invalidity of any provision of the Agreement does not entail the invalidity of the Agreement as a whole, its other provisions, or parts. An invalid clause shall be replaced by the applicable law or established practice.

                If the Buyer has any questions or claims, they should contact the Seller’s Customer Service Department by phone at +372 55552265 (Estonia) or via the Feedback form on the website. The Parties shall endeavor to settle all disputes through negotiations; in case of failure to reach an agreement, the dispute shall be referred to a court of law in accordance with the applicable Estonian legislation.

                All issues not resolved in this User Agreement shall be governed by applicable law.

                The website neera.ee contains links to other websites. Since these sites are not controlled by the Seller, they are not responsible for their content or practices.

                The products offered on neera.ee are not medicines and should not be used as such. The Seller is not responsible for the use of products as medicines.

                <\/p>","protected":false},"excerpt":{"rendered":"

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